03 — Process

How a carton arrives clean, complete, and predictable.

Our process is shaped by the way a small operations team has to work — fewer steps, each one deliberate, with clear handoffs and a single intake batch number that follows the goods all the way out the door.

Operations Discipline

One intake batch number, end-to-end.

From the moment a lot is received to the moment a carton is loaded outbound, the same numbered intake batch follows the goods. If a question arises later, we can trace the unit back to the inspector, the date, and the original lot.

01ReceivingLot is logged with carrier, manifest, and date.
02Intake BatchNumbered batch assigned; followed through to outbound.
03InspectionVisual grade plus function check on a representative pull.
04AllocationSellable units allocated by retailer profile and season.
05OutboundCarton leaves with manifest, batch reference, and contact.

Cadence

The working week, predictably.

The schedule below is what most weeks look like at our Ridgeland distribution center. Holidays and seasonal pulls shift this, and we tell partners in advance.

Mon · Tue

Receiving Window

Inbound carrier appointments and intake batch assignment for newly arrived lots.

Tue · Wed

Inspection & Disposition

Visual grading, function sample on electronics and appliances, quarantine of failed units.

Wed · Thu

Allocation & Pick

Allocation against active retailer plans; outbound pick-list generated and confirmed.

Thu · Fri

Outbound & Carrier Hand-off

Cartons sealed with manifest and batch reference; carrier hand-off completed before EOD Friday.

Service that survives the first inquiry

One contact for sourcing, intake, allocation, and aftercare.

We are deliberately small. The person who took your initial inquiry is the same person who can pull the intake batch and explain a discrepancy if one arises after receipt.

1point of contact per partnership

1 BDresponse window for partner inquiries

30 ddiscrepancy review window after receipt

100%cartons leave with batch reference